FAQs
Find the Answers Here
How can I get the most out of my candle?
Maximize your candle’s burn time by burning it long enough (3-4 hours) to allow the wax to melt to the edge of the container. This will prevent “tunneling”, where the candle burns a tunnel down the middle of the candle without burning to the edge of the container. Allowing the wax to melt to the edge of the container is especially important for the first burn of a new candle.
Gently pinch the ash / burnt wood off the top of the wick before re-lighting for optimal wick performance.
Why soy/coconut wax?
We choose soy/coconut wax because it burns cleanly (candle waxes containing paraffin, a petroleum by-product, release toxins & soot when they burn). Conveniently, this wax also tends to have a longer burn time than other candle waxes due to its low melting temperature.
Can I reuse the container?
When your container is ready to be cleaned out, the residual wax at the bottom of the container and the small metal wick clip should be removed and discarded (usually a spoon works well to gently loosen the wax and clip). Once most of the remaining wax has been removed, the container can be washed by hand or in the dishwasher.
Return Policy?
We do not accept returns. Requests can be made via email. All claims for shortages and/or damages must be reported to Cryptic Candles within 5 days of receipt of merchandise. Please send us photo of damaged goods as a proof for insurance properties. After a review of your request, an exchange will be completed or a credit will be applied to a future purchase. Exchanges or credit towards future purchases will be based on the value of the merchandise at the time of purchase. Shipping and handling fees are not refundable.
Please contact us at crypticcandles@gmail.com for further details.
Shipping
All of our shipping is based on weight of the orders. Any orders above $100 qualify for free shipping.